Add New Mailbox To Outlook

| 01-05-2021
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2017
  1. Add New Mailbox To Outlook 365
  2. Add New Mailbox To Outlook Web
  3. Add New Mailbox To Outlook
  4. Add Shared Folder Outlook

Please Note

Once a user has been given access to a mailbox, it should appear automatically in about 30 minutes. You should first check to make sure you have access to the mailbox before trying to add it manually:

  1. Open Outlook in your web browser ( http://email.mc3.edu/ )
  2. Click on your name in the upper right corner and choose 'Open another mailbox...'
  3. Enter the name of the mailbox and press OK

If you cannot open the mailbox, please request access to it by emailing helpdesk@mc3.edu . If you can open the mailbox but do not see it in Outlook automatically, even after restarting your computer, please follow the steps below.

  • Select File Add Account. What you see next depends on your version of Outlook. Enter your email address and click Connect. If prompted, enter your password again, then select OK Finish to start using your email account in Outlook.
  • Believe that it it’s possible to add extra mailboxes to your Outlook. Naturally, the Exchange administrator has to configure the permissions at the server end. The procedure to add mailboxes to the Outlook client is moderately difficult, however, thanks to Paul DeBrino’s step-by-step instructions, the task won’t take you long.

Add New Mailbox To Outlook 365

How to Add a Mailbox

1. Click on the File tab
2. Select Account Settings --> Account Settings...
3. Double click your name
4. Click on More Settings... in the lower right corner
5. Click on the Advanced tab and the Add... button.
6. Enter the name of the mailbox. For example, if you want to open the Helpdesk@mc3.edu mailbox, type Helpdesk and press OK.
7. The mailbox should appear on the 'Open these additional mailboxes' list.
8. Click OK , Next , and then Finish and the mailbox will be added.
9. Restart Outlook and expand the mailbox on the left side.

For Mac Users

Go to through the following menus:

Preferences > Accounts > Advanced > Delegates > I am a Delegate for...

Adding a shared mailbox to the 'From' field in Outlook 2016 for Windows. Shared mailboxes allow a group of users to view and send email, and share a calendar from a common mailbox. If your mailbox has been set up and opened then this guide will explain how to add it to the 'From' field so that you can send an email from your shared mailbox.

There are two ways to add a shared mailbox in Outlook (Duke-supported versions of Outlook). This KB is to distinguish the differences/ advantages of using one way over the other, and then instruct a user how to connect a shared mailbox using either way.

The first option will add the mailbox more for viewing purposes. You will be able to read email from the shared mailbox but whenever you want to send an email 'from' the shared mail box, you would always have to click on 'from' button and drop the box down from your personal email to the shared mailbox email. Also, your shared mailbox sent mail and deleted mail will always be in your personal sent and deleted mail folders.

The second option will add the mailbox so that you are 'acting' as this particular mailbox. If you are in the shared mailbox for example, the 'from' field will automatically default to the shared mailbox (no manual drop-down necessary) and the sent and deleted items will show up in the shared mailbox's sent and deleted item folders instead of your personal sent and deleted items folders.

First option to connect a shared mailbox in Outlook:

1. Open Outlook

2. Click on 'File' tab in the top left

3. Account Settings > Account Settings (see image below)

4. Double click on your email account (see image below)

5. Click on 'More Settings' (see image below)

6. Click on 'Add' additional mailboxes under the 'Advanced' Tab (see image below)

Second option to connect a shared mailbox in Outlook:

1. Open Outlook

Add

2. Click on 'File' tab in the top left

3. Account Settings > Account Settings (see image below)

2. Click on 'New' to create a new email account

Add New Mailbox To Outlook Web

3. Select 'Email Account' and then click 'Next'

4. Type the shared mailbox address into the 'E-mail Address' field and leave all the other fields blank, then click 'Next'

Adding a shared mailbox in outlook 2016

5. When/ if the auto-discover server box pops up, check mark the 'Don src='https://duke.service-now.com/t ask me about this website again' and then click on 'Allow'

5. When the credentials box pops up asking for your username and password, delete the shared mailbox from the username box and type in your NetID@duke.edu and personal NetID password instead. This will authenticate your credentials and verify if you have access to this shared mailbox. If you get a 'you do not have permissions..'error message, please contact your local IT support for them to grant you access to that shared mailbox.

6. Restart Outlook

Add New Mailbox To Outlook

If you need further assistance, contact your local IT support group/person

Add Shared Folder Outlook

You can also contact your appropriate Service Desk:
University Users: OIT Service Desk - 919 684 2200
Duke Medicine Users: DHTS Service Desk - 919 684 2243