A list containing the majority of Citrix Workspace app for Mac (formerly Receiver for Mac) support articles collated to make this page a one stop place for you to search for and find information regarding any issues you have with the product and its related dependencies.
The page is updated daily with new support articles and information. Articles will change from time and if information here is outdated or incorrect please let me know using the comments. Links may also expire or change so if you find broken links, please again let me know. For each issue, known product versions affected are recorded however that does not mean product versions that aren’t listed are not affected.
There is a search box that you can use if looking for a specific fault. For example if you have an error code or error message, use that to perform a search. You can also use your browsers search feature which will perform a search against the whole page based on the words you enter.
Receiver for Mac / Workspace app for Mac:
/ Downloads / Citrix Workspace App / Workspace app for Mac / Citrix Workspace app 1910.2 for Mac Find Downloads Citrix Workspace App Search Downloads Support Resources Product Documentation Knowledge Center rz Support Forums Release Date: Oct 17, 2019 compatible with: Mac OS 10.13, 10.14, 10.15 Download Citrix Workspace app for Mac. On the Welcome to Citrix Receiver page, click Detect Receiver. Do not click Use light version. On the Citrix Receiver detection page, do not click Download if you have already installed Citrix Workspace. Instead, click Already Installed. Virtual screen tech like Microsoft Remote Desktop an a plethora of standard VNC desktop sharing systems exist so it is not the approach that keeps the latest Citrix Receiver from the store. Bear in mind Citrix Receiver was permitted in the App Store up to the Mar 11, 2011 release but then was 'de-listed'.
Citrix Workspace app is a new client from Citrix that works similar to Citrix Receiver and is fully backward-compatible with your organization’s Citrix infrastructure. Citrix Workspace app provides the full capabilities of Citrix Receiver, as well as new capabilities based on your organization’s Citrix deployment. You can find earlier versions of Receiver on the Citrix Downloads website. Please confirm with your system administrator that you require an earlier Citrix Receiver. Apple computers and devices (MacBook, iMac, Mac mini, iPad) Citrix Workspace app replaces the Citrix Receiver App. When accessing your BVN desktop for the first time via an Apple device, a free program called Citrix Workspace App will need to be installed onto the computer or device. Download for macOS.
| wdt_ID | Brief Description of Issue | Brief Description of Fix | Applicable Product Versions Affected (if known) | Link to supplemental Support Article(s) |
|---|---|---|---|---|
| 1 | Bloomberg keyboard and finger print scanner not redirecting to Citrix session. | Redirection of this device is not fully supported but there is a method to follow that can be tried to get it working, as explained in the CTX article. | https://support.citrix.com/article/CTX227075 | |
| 2 | Windows Mac users connect to NetScale full VPN, they cannot reach external websites. Split DNS is not working. | This is by design. The Mac VPN client does not support split DNS so all DNS requests are sent to NetScaler for resolution. If NetScaler cannot resolve the domain name then users will get an invalid response. This issue will be fixed under an existing enhancement request. | https://support.citrix.com/article/CTX225297 | |
| 3 | When using HDX 3D Pro, a black box may appear around some custom cursors. | This is a known issue and 32-bit cursors are being investigated as part of the product road maps for Citrix Receiver for Mac. Cursors that employ shadow effects for example are classed as 32-bit cursors and not currently supported by Receiver for Mac. | https://support.citrix.com/article/CTX223626 | |
| 4 | If using a proxy connection, communication over EDT fails. | This is a known issue. | Receiver for Mac 12.5. | |
| 5 | You receive an 'Initialization failed' error. | This is caused by an upgrade to macOS Sierra. Upgrade to Receiver for Mac 12.3 which is compatible with this OS. | ||
| 6 | Delivering a proxy.pac file to clients via NetScaler Session Policies works for Windows devices but now Mac. | At the moment, only Windows devices are supported. Proxy PAC support for MacOS is currently being worked on. | https://support.citrix.com/article/CTX227262 | |
| 7 | When launching an application or desktop you may receive error 'System Extension Blocked'. | A new feature introduced to MacOS High Sierra requires user approval to load any newly-installed third-party kernel extensions. Navigate to 'System Preferences -> Security & Privacy' and click 'Allow' against 'Citrix Systems Inc'. | Citrix Receiver for Mac 12.7 and above, and MacOS High Sierra. | https://support.citrix.com/article/CTX228208 |
| 8 | French Canadian special accent characters do not display correctly when accessing a Windows 7 VDA. | Upgrade to Receiver for Mac 12.7. | Citrix Receiver for Mac 12.4. | https://support.citrix.com/article/CTX231623 |
| 9 | Alt+Tab does not switch properly all the time and Alt+Enter does not work in Excel. | Upgrade to Receiver for Mac 12.7. | Citrix Receiver for Mac 12.6. | https://support.citrix.com/article/CTX231624 |
| 10 | When using a DisplayLink docking station with v3.1 drivers and Receiver for Mac there is a high ICA RTT spike over 1000ms. | Upgrading to DisplayLink v4.0 drivers and MacOS 10.13 High Sierra resolves the issue. The issue is still being investigated for earlier MacOS versions. | Citrix Receiver for Mac 12.6 and 12.7. | https://support.citrix.com/article/CTX231625 |
Solution
Install the “HP Color LaserJet 2800 Series PS” driver on the Windows image manually
On the Windows VDA, choose Print server properties from Devices and Printers or run rundll32 PrintUI.dll,PrintUIEntry /s.
Click on the Drivers tab and then click Add....
In the Add Printer Driver Wizard window click Next, then Next and then select the required HP driver.
Note: If the driver is not listed click Windows Update. If you don't see it after Windows Update is clicked, go to Microsoft update catalogue and search for HP LaserJet 2800. Pick the 6.1.7600.16385 driver version. Extract the driver, click Have Disk in the screenshot above and point to the drivers extracted location.
Important Note: If you extract the contents of the driver cab file using Windows Explorer the folder structure may not be retained and the driver installation may encounter an error. To avoid this use a more robust extraction tool such as WinRar or 7zip.
Citrix Workspace Mac Reset Receiver
Click Next, then Finish.
The printer driver should then be listed in the Installed printer drivers. Click Close.
Problem Cause
Citrix UPD requires the use of the PostScript data format to support client printing on Mac and Linux clients. To achieve this, Citrix leverages PostScript driver developed by HP. The version of this HP driver, that Microsoft had previously built into the Windows 7 and Server 2008 R2 operating systems, is no longer included with Windows 10, Server 2012 R2. Because of this missing driver, client-printers on Mac and Linux endpoints fail to be created in the XenApp and XenDesktop session.
Additional Resources
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